Common Questions and Answers
Find solutions to the most common questions users have about Tucca.Getting Started
Account and Setup
Can’t create an account
- Check your email address for typos
- Ensure you’re using a valid email address
- Check your spam folder for verification emails
- Try using a different email address
- Contact support if the problem persists
Can’t log in
- Verify your email address and password
- Try resetting your password
- Check your internet connection
- Clear your browser cache and cookies or restart the mobile app
- Try using a different browser (if on a desktop)
Email verification issues
- Check your spam/junk folder
- Wait a few minutes for the email to arrive
- Try requesting a new verification email
- Contact support if you don’t receive the email
First Steps
Don’t know where to start
- Check out our getting started guide
Using Tucca
Adding Information
Emails not being processed
- Check your email address format (should be
<username>@in.tucca.ai) - Verify you’re sending to the correct address (are you including the in. part of @in.tucca.ai?)
- Check your internet connection
- Look for a response email from Tucca indicating receipt or rejection
- If Tucca is unable to process the email, it will send a rejection email
- Contact support if the problem persists
Files not uploading
- Check file size limits
- Verify supported file formats
- Ensure stable internet connection
- Try using a different browser
- Use the mobile app for photos and documents
Mobile app not working
- Check your internet connection
- Ensure you have the latest app version
- Try restarting the app
- Try using the share button from other apps
- Contact support if the problem persists
Finding Information
Search not finding what you need
- Try using different keywords or phrases
- Be more specific in your search
- Ask the assistant to use all the tools available to it
- Check if the information was saved correctly in the datasources
- Try asking in a different way
- Use natural language like you’re talking to a friend
Information not showing up in a project
- Check the main activity feed to see where the information was added
- All added datasources will show up in the activity feed including errors adding a new one
- Double check you see the information in the datasources of the project
- If you sent it in an email, check for a response indicating it was received or rejected
- If Tucca is unable to process the email, it will send a rejection email
- Try refreshing the page or app
- Verify you’re logged into the correct account
- Contact support if the problem persists
Calendar events not being created
- Check your information for date information
- Verify date formats are clear
- Use calendar data rules to help the assistant understand the data better (calendar data rules)
- Contact support if the problem persists
Creating Helpful Things
Outputs not updating
- Check your information sources
- Verify output configuration
- Try refreshing the page
- Try updating the output directly using a project chat (ask Tucca) or the button in the UI
- Check if the information was properly saved
- Contact support if the problem persists
Tasks not working
- Check your task configuration
- Verify the task has the right permissions
- Ensure the task has access to the right projects and tools
- Try creating a simpler task first
- Try using styling/punctuation or numbered lists to better inform the assistant how to execute the task
- Contact support if the problem persists
Collaboration
Sharing Information
Can’t invite collaborators
- Check your project permissions
- Verify email addresses are correct
- Try using different email addresses
- Make sure you have the right to share the project
- Contact support if the problem persists
Collaborators can’t access projects
- Check sharing permissions
- Verify invitation was sent
- Check collaborator’s email
- Contact support if the problem persists
Technical Issues
Performance Problems
Slow loading
- Check your internet connection
- Try refreshing the page
- Close other browser tabs
- Try using a different browser
- Clear your browser cache
- Contact support if the problem persists
Page not loading
- Check your internet connection
- Try refreshing the page
- Clear your browser cache
- Try using a different browser
- Disable browser extensions
- Check if the site is down
App not working
- Check your internet connection
- Try restarting the app
- Update to the latest version
- Try using the web version
- Contact support if the problem persists
Privacy and Security
Data and Privacy Concerns
Concerned about data privacy
- Review Tucca’s privacy policy
- Use private projects for sensitive information
- Contact support with specific concerns
Want to delete information
- Use the delete functionality in the UI
- If you don’t see it in the mobile app try the web UI
- Contact support for bulk deletion
- Review data retention policies
Getting Help
Ask Tucca
Use the user global chat (pink message button) to start a new chat and ask Tucca for help with any issues you’re having or learning more about what you can do.Contacting Support
When to contact support
- After trying self-service solutions
- For account or billing issues
- For technical problems that persist
- For feature requests or feedback
- When information isn’t showing up in projects
How to contact support
- Send an email to [email protected]
- Use the in-app support feature
- Check for live chat availability
Information to include
- Description of the problem
- Steps you’ve already tried
- Your account information
- Browser or mobile app version and device details
- Screenshots or error messages
- Activity feed information if relevant